In September 2022, cybercriminals accessed, encrypted, and stole a substantial amount of data from Suffolk County’s IT systems, which included personally identifiable information (PII) of county residents, employees, and retirees. Although Suffolk County did not pay the ransom demand of $2.5 million, it ultimately spent $25 million to address and remediate the impact of the attack.
Members of the county’s IT team reported receiving hundreds of alerts every day in the weeks leading up to the attack. Several months earlier, frustrated by the excessive number of unnecessary alerts, the team redirected the notifications from their tools to a Slack channel. Although the frequency and severity of the alerts increased leading up to the September breach, the constant stream of alerts wore the small team down, leaving them too exhausted to respond and distinguish false positives from relevant alerts. This situation created an opportunity for malicious actors to successfully circumvent security systems.
The alert fatigue problem
Today, cybersecurity teams are continually bombarded by alerts from security tools throughout the data lifecycle. Firewalls, XDRs/EDRs, and SIEMs are among the common tools that trigger these alerts. In 2020, Forrester reported that SOC teams received 11,000 alerts daily, and 55% of cloud security professionals admitted to missing critical alerts. Organizations cannot afford to ignore a single alert, yet alert fatigue (and an overwhelming number of unnecessary alerts) causes SOCs to miss up to 30% of security alerts that go uninvestigated or are completely overlooked.
While this creates a clear cybersecurity and business continuity problem, it also presents a pressing human issue. Alert fatigue leads to cognitive overload, emotional exhaustion, and disengagement, resulting in stress, mental health concerns, and attrition. More than half of cybersecurity professionals cite their workload as the primary source of stress, two-thirds reported experiencing burnout, and over 60% of cybersecurity professionals surveyed stated it contributed to staff turnover and talent loss.
Alert fatigue poses operational challenges, represents a critical security risk, and truly becomes an adversary of the most vital resource that enterprises rely on for their security — SOC professionals doing their utmost to combat cybercriminals. SOCs are spending so much time and effort triaging alerts and filtering false positives that there’s little room for creative threat hunting.
Data is the problem – and the solution
Alert fatigue is a result, not a root cause. When these security tools were initially developed, cybersecurity teams managed gigabytes of data each month from a limited number of computers on physically connected sites. Today, Security Operations Centers (SOCs) are tasked with handling security data from thousands of sources and devices worldwide, which arrive through numerous distinct devices in various formats. The developers of these devices did not intend to simplify the lives of security teams, and the tools they designed to identify patterns often resemble a fire alarm in a volcano. The more data that is sent as an input to these machines, the more likely they are to malfunction – further exhausting and overwhelming already stretched security teams.
Well-intentioned leaders advocate for improved triaging, the use of automation, refined rules to reduce false-positive rates, and the application of popular technologies like AI and ML. Until we can stop security tools from being overwhelmed by large volumes of unstructured, unrefined, and chaotic data from diverse sources and formats, these fixes will be band aids on a gaping wound.
The best way to address alert fatigue is to filter out the data being ingested into downstream security tools. Consolidate, correlate, parse, and normalize data before it enters your SIEM or UEBA. If it isn’t necessary, store it in blob storage. If it’s duplicated or irrelevant, discard it. Don’t clutter your SIEM with poor data so it doesn’t overwhelm your SOC with alerts no one requested.
How Databahn helps
At DataBahn, we help enterprises cut through cybersecurity noise with our security data pipeline solution, which works around the clock to:
1. Aggregates and normalizes data across tools and environments automatically
2. Uses AI-driven correlation and prioritization
3. Denoises the data going into the SIEM, ensuring more actionable alerts with full context
SOCs using DataBahn aren’t overwhelmed with alerts; they only see what’s relevant, allowing them to respond more quickly and effectively to threats. They are empowered to take a more strategic approach in managing operations, as their time isn’t wasted triaging and filtering out unnecessary alerts.
Organizations looking to safeguard their systems – and protect their SOC members – should shift from raw alert processing to smarter alert management, driven by an intelligent pipeline which combines automation, correlation, and transformation that filters out the noise and combats alert fatigue.
Interested in saving your SOC from alert fatigue? Contact DataBahn
In the past, we've written about how we solve this problem for Sentinel. You can read more here: AI-powered Sentinel Log Optimization